While external trainers add value to your organisation by bringing in an external view or 'third eye', there are times when the officers in your organisation may need to make presentations to peers or train them in some aspects that do not require the use of an external consultant.  That is where training skills become so important as without them, you may not be able to relay messages to listeners in such a way that change takes place. Since we have already trained, coached and mentored many internal trainers, we are well-positioned to equip you with the training skills that you need so as to give your learners an impactful and memorable 'learning experience'.

 


 

SELTRAC TRAINERS' EMPOWERMENT PROGRAM

This Program equips participants with effective skills for planning, delivering,  and evaluating a training program. 

   

Who should attend

  • Employees involved in training, coaching and mentoring peers e.g. Directors of Human Resources and Administration, Human Resources Professionals at Principal, Senior and Officer levels, Internal Trainers, Members of Service Improvement Teams, Service Quality Coordinators etc.

 

Learning Outcomes

While external trainers add value to your organisation by bringing in an external view or 'third eye', there are times when the officers in your organisation may need to make presentations to peers or train them in some aspects that do not require the use of an external consultant.  That is where training skills become so important as without them, a person may not be able to relay messages to listeners in such a way that change takes place. This course equips participants with efficient and effective training skills. 

 

BENEFITS

Sustainability: Customers' demands necessitate that employees are trained continuously so as to ALWAYS keep customers satisfied.  Yet, while external consultants will train and ’go’, internal trainers 'stay', which promotes sustainability.

Attractive Cost Savings: By investing in internal trainers, the rates charged by SELTRAC will be spread over a long period of time, resulting in cost savings (around 70%-90%) on training fees while bringing visible impact, compared to if SELTRAC was to train NSSF employees directly.

Flexible Class Sizes that Match Employees' availability: While external consultants could insist on minimum class sizes; internal trainers, on the other hand, can train any number of employees.

Flexible Locations: Internal trainers can take the 'trainings' to any location

Confidentiality: NSSF does not have to over-expose its ‘dirty linen’ to external consultants.  Through using internal trainers, sensitive information will be kept ‘in-doors’.

 Why SELTRAC is NSSF’s BEST CHOICE

  • We have already trained, coached and mentored internal trainers
  • We have a proven-track record of improving service delivery easily, quickly, noticeably and sustainably through our SEL MODEL
  • The leading facilitator, Joy Nyabongo, has a vast experience in training, with over 20,000 participants trained through mostly invitations and referrals. Joy will personally train, coach and mentor each participant ‘face-to-face’ and on a ‘one-on-one’. She was also trained in the UK to train, coach and mentor trainers/facilitators

 

Who should attend

  • Employees involved in training, coaching and mentoring peers e.g. Directors of Human Resources and Administration, Human Resources Professionals at Principal, Senior and Officer levels, Members of Service Improvement Teams, Service Quality Coordinators etc.

 

Learning Outcomes

By the end of the training program, participants will be able to successfully demonstrate their ability to plan, conduct and evaluate a training program efficiently and effectively

Specifically, they will be able to:

  • Employ an integrated approach to learning
  • Demonstrate the use of all the essential steps in designing a training program
  • Deliver a training program
  • Demonstrate the use of various training methods and techniques
  • Explain the roles and functions of the trainer and participants
  • Effectively manage the dynamics of a training group
  • Evaluate a training program and compile a report

 

Program Content

  • Introducing the training concept
  • Understanding the learning process in a training program
  • How to develop an integrated approach to learning
  • How to prepare a training design
  • How to deliver a training program
  • Training methods and techniques
  • How to manage training-group dynamics
  • The roles and functions of an effective trainer
  • How to evaluate a training program

 

Mode of Delivery: Physical, COVID SOPs will be observed.  Adult training methods to be used

Duration: 2 weeks; Mondays to Fridays; 9am-4pm

Venue: SELTRAC, Kampala, Uganda

Fees: Covers training materials; 2 Tea-breaks and buffet lunch per training day.

Code: ETS

 

By the end of the training program, participants will be able to successfully demonstrate their ability to plan, conduct and evaluate a training program efficiently and effectively

Specifically, they will be able to:

  • Employ an integrated approach to learning
  • Demonstrate the use of all the essential steps in designing a training program
  • Deliver a training program
  • Demonstrate the use of various training methods and techniques
  • Explain the roles and functions of the trainer and participants
  • Effectively manage the dynamics of a training group
  • Evaluate a training program and compile a report

 

Program Content

  • Introducing the training concept
  • Understanding the learning process in a training program
  • How to develop an integrated approach to learning
  • How to prepare a training design
  • How to deliver a training program
  • Training methods and techniques
  • How to manage training-group dynamics
  • The roles and functions of an effective trainer
  • How to evaluate a training program

 

Mode of Delivery: Physical (in person).  Adult training methods to be used

Duration: 1 week; Monday to Friday; 9am-4pm

Fees: includes training materials, tuition fees, 2 refreshment breaks and  lunch on each training day

Code: ETS

 

 

 

 

 

 

 

For more information, please visit www.joynyabongo.com

 

  

A well-rewarding Package awaits  

successful candidates 

  • Graduate in Business, specialising in Sales and Marketing or a related discipline
  • Direct Sales experience an added advantage
  • Strong command of English, Swahili and French are an added advantage
  • Must be self-motivated, driven, outgoing and personable
  • A team player who can ably collaborate with individuals in different locations
  • Based in Uganda, Tanzania, Kenya, South Sudan, Rwanda, Burundi, Malawi or Zambia

 

Apply NOW by sending your CV and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  Service Excellence Training Centre - SELTRAC

  Service Excellence International Ltd.

  P.O. Box 4743

  Kampala Uganda

 +256 39 324 2627   

     +256 708 234 998   

+256 770 981 443   

     This email address is being protected from spambots. You need JavaScript enabled to view it.   

     www.seltrac.com   

 

Transformative Tools for Building an Effective, Efficient and Growing Workforce 

 

 

 

NON-SCHEDULED TRAINING OPTIONS

 

While we offer Scheduled Courses for 'Transformative Tools for Building and Effective, Efficient an Growing Workforce', dates can be customised to your convenience, for groups of participants or teams. Also, a cocktail of tools can be combined into a tailor-made program that matches your special training needs. Please contact us for details.

 

SELTRAC also provides training in the following areas for improving service delivery:

  • Customer Care Awareness and Mindset Change
  • Professional Complaints Management
  • Business Process Mapping
  • How to Develop, Implement and Manage a Clients Service Charter
  • Leadership Skills for Customer-Satisfaction

Please contact us to organise in-house group trainings for your workforce.